Welcome to Alexsys Team 98.9.1 and TeamWeb 1.5.1 !

      For more information about the available Team products, click here.
      For installation notes and additional information, click here.

Alexsys Team 98.9.1 and TeamWeb 1.5.1 (November 21, 2000)

Enhancements in Team 98.9.1 and TeamWeb 1.5.1

Fixes in Team 98.9.1 and TeamWeb 1.5.1

Enhancements in Team 98.9.1 and TeamWeb 1.5.1

• SQL: Search Work Request and Knowledge Base filter improvements.
• SQL: Filter improvements with Calculated Fields.
• Increased number of hours in a Time Record from 24 to 60 hours.
• Disable range filters for boolean filters in TeamWeb.

Fixes in Team 98.9.1 and TeamWeb 1.5.1

• Upgrades for SQL 6.5 no longer fail with RevTable errors.
• Changes to Work Time fields will now put request in edit mode.
• Changes to Work Time fields are now reflected in the Updated field.
• Notifications using Work Time fields now work.
• SQL: Time section of View Detail in TeamWeb formatted correctly with data displayed instead of showing Time field definitions.
• Changes to Record Set now being saved in Tab Autosave mode.
• Lists and general reports now printing multiple pages.
• Column settings saved when applying changes to other data properties during one edit session.
• Wildcards for notifications now saved in notice definition.
• Closing a source window before getting "Report Printed" message no longer causes an error.
• Creating a report from a Crosstab window displays Time fields correctly.
• Calculated Charts using Columns on Axis property now work with Work Time.
• Font changes to memo expansion windows now saved.
• Columns now resizing when filters changed in general reports in Team 98.
• Act Effort field now included in notifications and detailed reports.
• SQL: Search filters no longer includes "Blank" in search for empty keywords.
• Tabbing in Work Request Form now correct.
• Notifications using Calculated Fields no longer causing Illegal Variant Conversion errors in TeamWeb.
• Restricted fields now protected when creating new requests in TeamWeb.
• SQL: request searches correct when searching with date ranges and All words.
• Oracle: Keyword searches correct when searching full text in All Record Set.
• Knowledge Base searches using combinations of date ranges with exact phrase keywords work correctly now.
• Knowledge Base searched using Exact Phrase and titles only work correctly now.
• Quick Sorting in Lists no longer removing record count from status panel.
• Quick Sorting on Calculated fields no longer changing record count in TeamView.

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Alexsys Team 98.9, TeamWeb 1.5 and WebEntry 1.8 (October 28, 2000)

Features in Team 98.9, TeamWeb 1.5 and WebEntry 1.8

Enhancements in Team 98.9 and TeamWeb 1.5

Fixes in Team 98.9, TeamWeb 1.5 and WebEntry 1.8

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Features in Team 98.9, TeamWeb 1.5 and WebEntry 1.8

Knowledge Base

The Team Knowledge Base allows you to publish HTML and text articles that can be read by Team users or published on your web site. You must configure TeamWeb to support web publishing.

The Admin/Knowledge Base menu is used to access the table of articles. New articles are installed by pressing the New button and selecting the file containing the new article. Each article is assigned a unique article ID and analyzed to permit high-speed searching.

Knowledge Base allows searching for articles in Team and TeamWeb, using the following search criteria:

• keywords with matching for:
  • any word, 
  • all words and 
  • exact phrases
• specific article number
• what's new within "nn" days

You can categorize your articles by assigning article types.

You can reference articles from work requests by using the "Customize Work Request" feature and adding the "Knowledge Base" field to the work request form.

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Time Recording

Time Recording allows users to record time spent working on work requests. Multiple time entries can be made for each Work Request.

Time records include the following information:

• Person
• Date
• Start Time
• Time Worked
• Description

Time recording is enabled by using the Admin/Customize Work Request menu and adding the Time tab to the work request.

When Time recording is enabled, Team provides the following fields that you can use in columns, sorts and filters to create lists Reports, Crosstabs and Charts using the time information:

• Work Person
• Work Date
• Work Time
• Work Time Total

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Advanced Work Request Search

Team allows you to search work request using the following search criteria:

• keywords with matching for:
  • any word, 
  • all words and 
  • exact phrases
• specific work request ID
• what's new within "nn" days
• search for fields using:
  • all fields, 
  • title and column fields only and 
  • title only

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Date Variables in Filters and Rules

Team now allows you to use variables in field rules and filters for date fields, including:

• Today
• Tomorrow
• Yesterday
• Last Month
• This Month
• Next Month
• Last Week
• This Week
• Next Week
• This Year
• Next Year
• Last Year and
• + and - offsets for all variables (i.e.Today-3 or Today+3)

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Customizing Tabs in Print Templates

Team allows you to customize the tabs section of your print templates by using the <#CustomTabs> keyword. When used, you can specifically list the tabs you want to include in the tabs section of a detail report. 

The fields you can display include:

• Description
• Resolution 
• MemoN
• Notes
• Attach 
• Related
• Time

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TeamWeb: Lookup Field Info Button

TeamWeb allows you to display information about any lookup field value by selecting the "Info" button from the work request edit form above any lookup field.

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TeamWeb: Work Request Relationships

TeamWeb allows you to add the following relationships to work requests, including:

• Peer-to-peer
• Parent/Child

TeamWeb also allows you to delete and advance to existing relationships.

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WebEntry: Email Work Requests Using Alexmsg.dll

WebEntry allows you to email work requests using the Alexmsg.dll. This allows you to set up WebEntry on a remote server, running IIS, to send work requests via email. 

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MS-SQL Client Support

Team's client setup now includes support for Microsoft SQL server.

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Enhancements in Team 98.9 and TeamWeb 1.5

• Detailed reports for lookup tables are in HTML format instead of RTF format.
• Added validation to filters, restrictions and field rules to make sure values used are valid for the field types. Validation added for date, numeric, boolean, floating point, marker, time and memo fields.
• Enhanced access levels so that mismatched access levels assigned to lookup tables and lookup fields will always give the rights to the highest access. (i.e. System level access will always win.)
• Reports and Detail reports performance has been improved.
• Changed the terminology in Find and Search features to use "Use Record Set" instead of "Use List" to be consistent with all other areas of Team that use Record Sets.
• Updated the Change History log for Team and TeamWeb to display Time recording information.
• Field rules use drop-downs for all fields with defined values or variables. Boolean (Yes/No), Date Variables, and the Current User are supported as appropriate.
• Added Printer Select Dialog when printing memos from the Show Memo window.
• Changed titles of new Lists and Crosstabs to include title information.
• Sort the Work Request lookup field lists to be case insensitive.
• Clicking on a work request in a TeamView list will no longer bring that request in focus. You have to "double-click" to bring the work request to the foreground.
• Compacting or repairing Team tables when users are still running Team, will inform the administrator that users are still logged in and cannot perform the operation.
• Team now supports dragging and dropping multiple attachments onto a work request.
• Renamed default fields in the new database to be easier to understand (i.e. Req Type changed to Request Type).
• TeamWeb: Lookup fields and fields with variables now display drop-down lists in the filter definition dialog.
• TeamWeb: Work Request form changes are automatically detected. It is no longer necessary to restart the World Wide Web Publishing Service.

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Fixes in Team 98.9, TeamWeb 1.5 and WebEntry 1.8

• Filters for Discuss By and Flagged By now working when no other data properties are applied.
• Changed range filters to use Yes/No logic for boolean fields.
• Can print records from custom lookup tables without receiving Table error.
• Filters now work with restricted views.
• No longer allow custom lookup tables with the same name.
• Crosstab sorts maintained when creating Crosstab reports without having to reapply them in the report.
• Notifications: Match Condition and Changed no longer always TRUE for marker fields.
• Range filters now work for the ID Field with required field rules.
• No longer get an error when double-clicking on the End Value field in the filter range definition.
• No longer receive "invalid floating point" errors when entering very large numbers in the Est/Act Effort fields.
• Calculated fields now work in restrictions.
• Can no longer relate a work request to another request as both a Child and Parent.
• Empty Lists are no longer created from Crosstab cells generated from Date Fields.
• Detail reports now include HTML end lines.
• Access Levels now working in lookup table field rules for the Inactive field.
• Resolution field gets initialized now to show the presence of text.
• Description Tab as first tab will always display the toolbar.
• Range filters for conditional rules now working for Numeric and Date fields.
• Flags and discuss changes are displayed correctly in Change History.
• Quick Sort in List window no longer causes the New Work Request Button & menu disabled.
• Detailed report is now displayed for Contact table records using any text case.
• Peer-to-Peer Relationships now displayed in Change History Log.
• Filter definition sections now disabled when not in use. (For example, if using "Use List", the "Use Range" section is disabled.)
• TeamView "File | Print Work Request" no longer gives double print dialog.
• No longer see strange text in Status Bar while loading the TeamView after using "File | Login...".
• Detailed reports now display attach.gif and note.gif images in HTML templates.
• The triggering of conditionally required Markers no longer removing data from newly changed Date field.
• Ampersands in Lookup Table Properties for Field Labels are now displayed instead of underscores.
• ESC key now closing dialogs (i.e. New Tab).
• Selecting "File | Save or F2 now works when saving requests when using auto save.
• Team-SQL for SQL server 7: no longer have "Index does not exist" errors generating reports on some systems using SQL Server 7.
• Team-SQL: no longer have problems when using different locales and using reports.
• Team-SQL: Generating filters using the All Open record set and a range filter definition creates the correct results and no longer displays all records.
• Team-SQL for Oracle: Can create a Contacts lookup table report without receiving floating point error.
• Team-SQL for Oracle: Can now delete a note using the right-menu.
• Team-SQL: no longer receive a General SQL error when processing an empty search from within the Work Request Find Text feature.
• Team-SQL: no longer receive an error when closing Team after applying a new field rule while focusing in that field in the Work Request.
• Team-SQL: no longer receive an error when opening a general report.
• TeamWeb: session timeouts no longer cause exception errors.
• TeamWeb: exception errors caused by invalid filters will no longer log the user out of TeamWeb.
• TeamWeb: Creating requests after your session times out will no longer cause exception errors.
• TeamWeb: Included memo fields in filters.
• TeamWeb: Marker fields now displayed as required, with red labels and asterisks.
• TeamWeb: Changes to data properties are no longer saved for Guest users.
• TeamWeb: Removing text & flag recipients from an existing flag note will no longer create an error.
• WebEntry: notifications generated from WebEntry no longer include Related and Notes information when there is no information in these fields.

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Products Available for Team 98

• Alexsys Team-Web for Internet/Intranet access to Team

• Alexsys Team-SQL for Microsoft SQL and Oracle Databases

• Alexsys Team WebEntry for non-Team users to enter work requests from a web page.

Please consult the Installation Notes for additional information on installation and setup of Team, Team-SQL, Team-Web, or WebEntry software.

Alexsys TeamWeb

Alexsys TeamWeb is a web based version of Team that permits you to access Team via an Internet, Intranet, or dialup. TeamWeb is an add-on product to Team that works in conjunction with Alexsys Team or Alexsys Team-SQL. A fully functional Trial version of TeamWeb is included in the standard install package. TeamWeb setup instructions are found in the TeamWeb subdirectory of Team located on your server (e.g. C:\Alexsys\Team\TeamWeb\install.txt).

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Alexsys Team-SQL

Team-SQL is the client/server version of Team that allows you to use Alexsys Team with Microsoft SQL Server or Oracle Server. Team has been optimized using native SQL to achieve maximum performance with minimal network traffic. This makes it much faster at database sorts and filtering while maintaining our easy to use interface. Other than the performance boost, the features and feel of Team are unchanged.

Team-SQL takes Team to a new level with:

• Faster performance
• Rock solid reliability
• Support for large databases
• Support for more users
• Support for Wide Area Networks
• Database security
• Compatibility with your existing databases and tools

Our database utility has been updated with a new interface and an 'SQL Setup' option for simple upgrades. The process is as follows:

• Install Microsoft SQL Server or Oracle Server
• Create a Database for Team to use
• Run the Team Database Utility and fill in the database and login information
• Press the Connect and Upload buttons to copy your database to the server

Standard Team 98, even when registered, can run the trial version of Team-SQL, so there is nothing new to download. For additional information on setting up a Team-SQL see the "Setting Up Your Team-SQL Database" topic in the on-line help file.

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Alexsys Team WebEntry

WebEntry is an add-on product to Alexsys Team 98 that lets you add a web page to your web site to enter work requests. Employees or customers can enter support calls or questions and the information is automatically stored in your existing Team database (just like we do with our support page).

Web users cannot view the Team database so your database is fully secure.

To run WebEntry, you need:

• Alexsys Team 98 installed and functioning,
• a Web Server or Web Service Provider,
• a UNIX, Microsoft Internet Information Server (IIS), or Netscape Web Server
• the ability to run PERL scripts on your server*,
• the sendmail program*,
• a POP account used exclusively for and by WebEntry,
• a PC capable of reading e-mail*, and
• an SMTP mail server for notifications and error messages.

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INSTALLATION NOTES

• Installing this build requires 30% more space than versions v98.6.1 or earlier. Before installing, be sure that your server or SQL server has at least twice the amount of database space free, as currently in use.
• If you are using a Windows NT server, run this install this directly from the NT server.
• If you are running TeamWeb. Stop the "World Wide Web Publishing" server before installing.
• TeamWeb: Make sure you are running with the latest Internet Explorer 5 update to the Java Virtual Machine to avoid/fix date problems that occurred after the Year 2000.

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IMPORTANT INFORMATION FOR THIS RELEASE

• The Find feature in the TeamView has been changed to an advanced search for work requests and knowledge base articles.
• Team does not support large attachments with Oracle 8.05 due to a problem with the Borland Database Engine (BDE). You must "copy and link" or "link" any attachments using Team-SQL for Oracle 8.05.
• The Work Request customize attachments has been changed from "Customize Memos" to "Customize Tabs" to support the new Time Tab for Time Recording.

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IMPORTANT INFORMATION FOR PREVIOUS RELEASES

• Print and Detailed Report templates have been changed to support custom memo fields. Any changes you have made to the original Default templates that Team supplies will be lost unless you Backup your files when updating to the latest version. Default1.htm and Default1.rtf are no longer supported and will be removed from the Template directory.
• Team-SQL setup instructions are located in the help file. Use the index to search for "SQL" topics exist for Microsoft and Oracle databases. Additional information is provided on our web site www.alexcorp.com in the "FAQ's" section.
• TeamWeb setup instructions are found in the TeamWeb subdirectory of Team located on your server (e.g. C:\Alexsys\Team\TeamWeb\install.txt).
• WebEntry setup instructions are found in the WebEntry\Server subdirectory of Team located on your server (e.g. C:\Alexsys\Team\WebEntry\Server\Install.txt)
• The Customer Lookup Table has been renamed to Company in v98.8.1.
• The "File | View All Detail" feature has been moved to "Tools | Detail Report" for all applicable windows in v98.8.1.
• If you are running a version of Team prior to v98.8 and you have a Contact field in your Work Request form, when Team is updated to v98.8.5, your Contact field will be preserved and the new Contact field supplied in Team will be renamed to "Contact (1)". If you see "Contact (1)" in your Field Rules (Admin | Rules) this means that Team has detected an existing field in your with database with "Contact" somewhere in the field label.

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